Terms & Policies

Last Updated: August 2026

Welcome to Herbal Drop. By accessing or purchasing from our website, you agree to the following terms and policies. Please read them carefully before placing an order.

1. Products & Information

Herbal Drop offers herbal hair-care products made with a blend of natural herbs and oils. We make every effort to ensure that product descriptions, ingredients, images, and information on our website are accurate.

Because our products contain natural ingredients, color, scent, texture, and appearance may vary slightly from one batch to another.

2. Orders

Orders are subject to product availability and confirmation.

Once an order has been placed, we may contact you by phone or message to confirm your order and delivery details. We reserve the right to cancel or refuse an order if the provided information is incomplete, inaccurate, or if the product is unavailable.

Please make sure your name, phone number, and delivery address are correct when placing an order.

3. Pricing & Payment

All prices displayed on our website are in PKR (Pakistani Rupees) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, and promotions at any time without prior notice.

For Cash on Delivery orders, payment must be made to the delivery representative when the package is received.

4. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

5. Returns & Exchanges

Due to the nature of our personal-care products, opened, used, or damaged products may not be eligible for return or exchange.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible after delivery with your order details and clear photographs/videos of the package and product.

Any approved replacement or refund will be handled on a case-by-case basis.

6. Refunds

If a refund is approved, the refund process and method will be communicated to the customer.

Shipping or delivery charges may be non-refundable unless the issue was caused by an error on our part.

7. Product Usage & Safety

Our products are intended for external use only.

Please read the ingredients before use. If you have sensitive skin or a known allergy to any ingredient, perform a small patch test before applying the product regularly.

Discontinue use if irritation or an allergic reaction occurs.

Keep away from children and avoid contact with eyes.

Herbal Drop products are intended for cosmetic and hair-care purposes and are not intended to diagnose, treat, cure, or prevent any medical condition.

Individual results may vary.

8. Privacy

We respect your privacy and take reasonable measures to protect the personal information you provide when placing an order.

Information such as your name, phone number, email address, and delivery address may be used to process orders, arrange delivery, provide customer support, and communicate with you about your purchase.

We do not intentionally sell your personal information to third parties.

9. Website Use

You agree not to misuse our website, attempt to interfere with its operation, or use its content for unlawful purposes.

All website content, including the Herbal Drop logo, product images, text, graphics, and branding, belongs to Herbal Drop unless otherwise stated and may not be reproduced or used without permission.

10. Promotions & Discounts

Promotional offers may have specific terms, eligibility requirements, expiry dates, or product limitations.

Herbal Drop reserves the right to modify, suspend, or cancel any promotion where necessary.

11. Changes to These Policies

We may update these Terms & Policies from time to time. Any changes will be posted on this page with an updated date.

By continuing to use our website or purchase our products after changes are posted, you agree to the updated policies.

12. Contact Us

If you have questions about our Terms & Policies, orders, returns, or products, please contact our customer support team through the contact information provided on our website.

Herbal Drop
Natural Herbal Hair Care • 16+ Herbs & Natural Oils